Your information remains confidential.
Although World Energy Solutions, Inc. (“World Energy”) will distribute contact information to enable transactions to be consummated on our site (such as at the end of an auction), we will not sell, rent, loan or otherwise offer your personal information to third parties, except to enable business you choose to transact (see Sharing With Third Parties).
How we collect information from you and how we use that information
In connection with your use of our web site, we ask for and collect a variety of information from you in different ways.
The first way we collect information is through forms you fill out when you register for services through World Energy. For example, we ask for and store you and your business’s name, address, email address, and other identifying contact data. The information you give us is used for transactional, billing, and administrative functions and to improve the information offerings on our site.
We may also collect information from you by using “cookies” (small data files embedded in your Internet browser) and other similar technologies. We use these technologies to collect information about the pages you view, the links you click and other actions you take on our site. Cookies help a web site recognize repeat users and improve the user’s experience on the site. Although it is usually possible to disable cookies in your browser, you will lose functionality and will not be able to use many World Energy website features. The information in your cookie is used to identify you when you return to the site, so that any personal profile information may be saved and used when you return. This allows you to better control the organization and type of information available when you log onto our site. We may also include these technologies in email messages to determine whether the messages have been opened and acted upon.
We also collect additional information about your interaction with our website without identifying you as an individual. For example, we use analytical tools on our site to retrieve information from users’ browsers and to collect additional information such as how many people visit our site, the user’s IP address, and which pages people visit.
The final type of information we collect from you is transaction information. In order to provide our customers with competitive bids, it is necessary for us to share usage information, account numbers, meter numbers, and addresses with bidding suppliers. Although we allow customers to solicit these bids anonymously, there is no guarantee that a supplier could not ascertain (by looking at the usage, load profile, and service territory) what company the information describes.
We may also use your personal information to:
(a) improve your browsing experience by personalizing the website;
(b) send you information or marketing communications relating to our business which we think may be of interest to you by mail, by email or similar technology; and
(c) publish statistical and/or aggregate information about our users – but this information will not be used to identify any individual user.
Sharing with Third Parties
From time to time we may hire other companies to provide certain services on our behalf, such as handling the processing and delivery of mailings, hosting websites, processing transactions, or performing statistical analysis of our services. Those service providers will be permitted to obtain only the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose than for delivering their services to World Energy.
As stated above, in connection with a transaction in which you are the seller or buyer, other users will be given contact information for you upon the close of the transaction, including your user ID, e-mail address, telephone number, and address. In order to use World Energy’s services, all users agree to restrictions on how they use your information.
Our web site contains links to other sites. World Energy is not responsible for the privacy practices, privacy statements or content of other sites. We encourage our users to read the privacy statements of any web site that collects personally identifiable information.
World Energy may make message boards, news groups and other public forums available to you. Please remember that any information disclosed in these areas becomes public information so you should exercise caution and common sense in using them and disclosing sensitive information. World Energy is not responsible for the personally identifiable information you choose to submit in these forums.
We have a number of security measures in place to protect the loss, misuse and unwanted alteration of information under our control. These measures include password encryption, firewall protection, and restricted server access. All confidential commercial information entered on the site is protected through multiple password protected layers and encryption. Data traffic to and from the web site is protected by industry standard Secure Socket Layer technology.
Please note, however, that while we strive to protect our users’ privacy and information, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, we cannot guarantee the safety of any information you disclose online, and you do so at your own risk.
International Data Transfer
We maintain and process personal information in the United States. Accordingly, information obtained elsewhere will be transferred to, maintained in, and processed in, and under the laws of, the United States. By subscribing to our services, you consent to such transfer and processing of your information in the United States.
World Energy may disclose account information when we have reason to believe that someone may be violating World Energy’s terms of service or may be damaging or interfering with (intentionally or unintentionally) World Energy rights or property, or with the rights or property of other World Energy users. World Energy may also disclose account information when we believe, in good faith, that the law requires it.
Removal or Correction of User Information
If you wish to change or modify the information you have previously provided us or if you would like to remove your information from our databases, you can do so by contacting us at firstname.lastname@example.org or by writing to us at the address below.
World Energy Solutions, Inc.
446 Main Street
Worcester, MA 01608
February 1, 2011